Refund Policy

If PostGuard is not right for you, ask us within 30 days of your payment and we will refund it in full.

You do not need to give a reason, and we do not ask what you used in the meantime. AI credits you already spent, checks you already ran and monitoring we already delivered do not reduce the amount you get back.

A renewal charge is treated exactly the same way: tell us within 30 days of it and we refund it in full.

Canceling a subscription stops future renewals and you keep access until the end of the period you already paid for. If you also want the last charge back, say so and we will take care of it.

If you are a consumer in the EU, the EEA, the UK or another country that gives you a statutory right to withdraw from a purchase, those rights apply in addition to this policy and are not limited by it. Where this policy is more generous than the law, the more generous terms apply.

Either route works, and both reach the same place:

• Email support@xeviora.com from the address you bought with.
• Look your order up yourself at paddle.net using your email address and the last four digits of your card.

Refunds are processed by our reseller Paddle.com back to your original payment method, usually within 5–10 business days. After a refund, the related plan is removed from your account.

Charges appear on your statement as “PADDLE.NET* XEVIORA” (or “PAYPAL *PADDLE.NET” for PayPal), not as PostGuard. That is Paddle acting as Merchant of Record, and it is the charge you authorized.

If you don’t recognise a charge, contact support@xeviora.com or look it up at paddle.net before contacting your bank — we’ll sort it out quickly.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Anything about billing, invoices or a refund: support@xeviora.com. We answer within one business day.